Sioona Conversation Intelligence
Your next opportunity is already in the conversation.
Find buying intent, churn risk and expansion opportunities in your customer chats. Give your team the evidence to make the next move.
- Start with an export
- Every signal reviewed
- No customer messaging
From the customer’s words to your team’s next move. Explore the signals
Your chats.
A clearer picture.
Start from an export. Bring your customer conversations into a focused review workspace, with no live integration required.
- Intercom exports
- WhatsApp exports
- CSV & JSON
Three Signals
Three signals. One clearer view of revenue.
Sioona looks for the moments that matter to revenue and shows you the exact words that triggered each one.
Buying intent, caught in the moment
A prospect or existing customer shows they want to buy, open more accounts or bring in their team.
Why This Fired
“opening accounts for our whole team” · Buying intent for multiple seats.
Churn risk, before the cancellation
A customer hints they may leave, pause or switch. Your team sees it while there is still time to respond.
Why This Fired
“thinking about moving my account” · Intent to leave.
Expansion, in the customer’s own words
A customer asks for more than their current plan gives them, and tells you exactly what they need.
Why This Fired
“hit the cap every week” · Need exceeds current plan.
Shadow Mode
Detect first. Act only after a human says so.
Shadow Mode keeps people in charge. Sioona proposes, your team decides, and nothing reaches a customer from Sioona.
Upload an export from Intercom, WhatsApp or a CSV. Sioona redacts sensitive details on ingest. You don’t need live integrations or credentials to start.
Each conversation is scanned for lead, retention and upsell signals. Every detection keeps the exact words that triggered it.
Your team marks each signal Correct, Incorrect or Partially Correct. Those decisions are what produce the Signal Score.
Confirmed signals come with a Suggested Next Action. Your team follows up in the tools it already uses. Nothing is sent from Sioona.
Signal Score
Know your precision before you commit.
Signal Score is the share of reviewed signals that humans confirmed as correct. It’s the go or no-go metric for a pilot.
Measured on your conversations
Precision is calculated from your own chats, not a generic benchmark.
Judged by your team
Every signal is marked Correct, Incorrect or Partially Correct by a person who knows your customers.
A clear go or no-go
Compare the score to the threshold you agree up front, then decide whether to roll out or stop.
Signal Score is precision measured against human review: correct signals divided by reviewed signals. Pilot default: go at 80% or higher, with at least 5 reviews. Thresholds are agreed with each team.
Signal Score
Illustrative84
Illustrative · example data
Go zone starts at 80%
Precision by review batch
Illustrative
Go thresholdAt or above threshold
Product features
Everything a review team needs, and nothing it doesn’t.
Four surfaces and a keyboard-first workflow: ingest chats, review signals, measure precision, and tune what counts.
Insights
One queue for every signal
Pending, needs follow-up and done. Open a conversation to read the transcript, see the words that fired the signal, and record your verdict.
- Maya Rossi
I’ll close my account and move my savings…
RetentionPending - Priya Nair
Do you have accounts for a small team?
LeadCorrect - Sam Taylor
I hit the cap every week. Can I get higher limits?
UpsellActed
Upload
Start from an export
Drop in Intercom, WhatsApp or CSV and JSON exports. No live integration needed.
- intercom-export.json2.4 MB
- whatsapp-chat.txt860 KB
- weekly-chats.csv1.1 MB
Eval
Signal Score, always visible
Precision against human review, tracked as your team works through the queue.
84%
Taxonomy
You define what counts
Phrases and keywords for each signal, plus negative phrases that rule out noise.
- Leadopen an accountget startedpricing
- Retentionclose my accountswitchpause my plan
- Upsellhigher limitsupgrademore seats
Suggested Next Action
A concrete follow-up for every confirmed signal
Your team sees what to do next. Sioona never sends it for you.
Offer a fee review call before the end of the week.
Display only. Nothing is sent from Sioona.
Keyboard-first review
Review a signal without leaving the keyboard
Mark a verdict with C, I or P, step through the queue with J and K, and act with A or Enter.
C I P to reviewJ K to move
Security And Control
Built so a human is always in control.
Sioona observes and suggests. People decide, and your tools do the follow-up.
Human in the loop
Every signal is reviewed by a person before it’s acted on. Correct, Incorrect and Mark Acted are human decisions only.
Tenant isolation
Each pilot is set up as a single tenant, so your conversations, signals and reviews stay in your own workspace.
No outbound messaging
In Shadow Mode, Sioona never sends anything to your customers. Suggested actions are display-only.
Pilot scope and evidence
A pilot starts from one redacted chat export and runs for two weeks. Scope and price are agreed before it starts. No public list price is published.
Supported exports: Intercom JSON, WhatsApp Business text exports, and CSV or JSON files. No mailbox access, chat-tool API keys or CRM credentials are required.
Every signal shows the exact source words behind it. Evidence anchors identify the source message and text span so reviewers can reconstruct the evidence from persisted source text.
Signal Score is precision measured against human review: correct signals divided by reviewed signals. Pilot default: go at 80% or higher, with at least 5 reviews. Thresholds are agreed with each team.
Shadow Mode never sends messages to customers. Suggested Next Actions are display-only; humans decide and follow up in their own tools.
FAQ
Questions, answered plainly.
Request a pilot
Find out what your chats already know.
Start with one export. Review the signals with your team, and let the Signal Score tell you whether to go.